Faq´s of Casa del Arzobispado Hotel in Cartagena de Indias. Official Website.

Do you offer airport transfer service?
Yes. We can put you in contact with our trusted transportation provider, who can coordinate the transfer according to your needs. Our team will be available to provide the corresponding information and follow up to ensure that your arrival at the hotel is comfortable and safe.

How can I get to the hotel from the airport?
Rafael Núñez International Airport is located approximately 15 minutes from the hotel, depending on traffic conditions. For greater convenience, we recommend using a private transportation service or taxi.

How close are the main tourist attractions?
The hotel is located in a privileged spot within Cartagena’s Historic Center, allowing easy walking access to the main squares, churches, museums, restaurants, cafés, bars, and points of interest throughout the walled city.

Is it possible to accommodate three adults in the same room?
Yes, it is possible upon request and subject to availability, depending on the selected room category and the conditions of the reservation.

Do the rooms have hot water?
Yes. All our rooms are equipped with hot water.

Do the rooms have air conditioning?
Yes. All our rooms are equipped with air conditioning to ensure a comfortable stay.

Can I request an extra bed or a crib?
Yes. We can arrange an extra bed or a crib upon request and subject to availability. We recommend requesting it in advance.

What time is check-out?
Our check-out time is until 12:00 p.m. (noon).

Can I arrive at the hotel late at night?
Of course. Our reception is available 24 hours a day, so you can arrive during nighttime hours.

Can I leave my luggage before check-in or after check-out?
Yes. We offer luggage storage service so you can enjoy Cartagena more comfortably before check-in or after check-out.

Does the hotel have parking?
We do not have private parking.

Where can I park near the hotel?
The nearest parking area is located in the Parque de la Marina sector, approximately 5 minutes from the hotel.

Can I arrive at the hotel by taxi?
Yes. You can arrive by taxi to the surroundings of the hotel. Our team will be available to guide you on the most convenient access point.

Can I request a birthday decoration?
Of course! We can prepare a special birthday detail to make your stay even more memorable. This service has an additional cost and must be requested in advance.

Do the rooms have a hair dryer?
Yes. All our rooms are equipped with a hair dryer.

Does the hotel offer laundry service?
Yes. We offer laundry service at an additional cost, subject to the established conditions and delivery times.

Can you recommend restaurants?
Absolutely! Our team will be delighted to recommend restaurants according to your preferences, whether local cuisine, international options, romantic experiences, casual dining, or special places for a particular occasion.

Which are the best bars to visit?
Cartagena offers a wide variety of bars and nightlife spots. Our team can recommend options within the Historic Center and its surroundings, according to the atmosphere you are looking for.

Can you help me organize activities and excursions?
Yes. We can provide guidance and help coordinate different activities, excursions, and experiences during your stay, according to your interests and availability.

What places can I visit near the hotel?
Thanks to our location within the Historic Center, you can walk to places such as Plaza de los Coches, Plaza de la Aduana, Plaza de Bolívar, Plaza Santo Domingo, the city walls, as well as various churches, museums, restaurants, cafés, and shops.

Is it possible to explore the Historic Center on foot?
Yes. Our location is ideal for exploring the Historic Center on foot. Walking through its streets, squares, and walls is one of the best ways to discover the essence of Cartagena.

Is it safe to walk at night?
The Historic Center is a tourist area with significant activity, especially at night. We always recommend taking usual precautions, staying in busy areas, and using reliable transportation when necessary. Our team will be happy to guide you.

How can I visit the Rosario Islands?
We can guide you through the different alternatives available to visit the Rosario Islands, including excursion options and maritime or land transportation. We recommend booking in advance, especially during high-demand seasons.

What can I do in Cartagena during my stay?
Cartagena offers experiences for all tastes: exploring the Historic Center, walking along the walls, visiting its squares and museums, enjoying its gastronomy, visiting the islands, experiencing the nightlife, enjoying a massage or treatment at our spa, and discovering various cultural and gastronomic experiences.

What can I do in Cartagena at night?
You can enjoy dinner in the Historic Center, stroll through its illuminated squares, visit bars and rooftops, enjoy live music, or simply walk through the streets of the walled city and experience its nighttime atmosphere.
Our team will be happy to recommend options according to the type of experience you are looking for.

What is the best option to get to Santa Marta?
The most practical option is usually land transportation, either private or through intercity transport services. The journey may take approximately 4 to 5 hours, depending on traffic and road conditions.
If you prefer comfort and flexibility, we can guide you through the available private transportation alternatives and help coordinate your transfer.

At Hotel Casa del Arzobispado, we want your experience to begin from the moment you arrive.

If you have any questions, need a recommendation, wish to coordinate a special experience, or require assistance during your stay, our team will always be available to provide personalized support.

Our purpose is to take care of every detail and make your visit to Cartagena comfortable, memorable, and truly special.
It will be a pleasure to welcome you to our home.